THAI Continues Passenger Assistance Measures as Flooding Situation Subsides
Thai Airways International Public Company Limited (THAI) continues to assist passengers as heavy rainfall and flooding in Bangkok and surrounding areas subside. THAI has implemented measures to minimize the impact on passengers and maintain operational continuity at Suvarnabhumi Airport as follows:
- THAI has coordinated with the Ministry of Transport, the Royal Thai Air Force, Airports of Thailand Public Company Limited (AOT), and other relevant agencies to secure personnel, facilities, equipment, and other necessary resources.
- THAI has adjusted its operational and service plans as appropriate to the situation to maintain service continuity and minimize the impact on passengers.
- Extending Ticketing Assistance Measures until 11 October 2026:
Passengers holding tickets issued on or before 26 September 2026, with scheduled domestic or international flights to or from Suvarnabhumi Airport between 26 September and 11 October 2026, may change their travel date until 11 October 2026 without a change fee, subject to the following conditions:
- Passengers may change their travel date once, on the same routing and in the same fare class, with applicable change fees waived. Travel must be completed by 11 October 2026.
- Any travel date change made after 11 October 2026 will be subject to ticket conditions.
- Passengers may change to a higher cabin class within the ticket’s validity period without a change fee. The fare difference will apply.
- In the event of flight cancellation, passengers will be entitled to a full refund.
THAI advises passengers to allow extra time when traveling to Suvarnabhumi Airport, as traffic conditions in some areas may still be affected. Passengers are also advised to check their flight status before departure through the following channels:
THAI Mobile Application
THAI website:
thaiairways.com
THAI Contact Center: +66 2 356 1111 (available 24 hours)
THAI sincerely apologizes for any inconvenience caused.